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🔒 Privacy and Cookies Policy: Home Minders Warrington Ltd

Last Updated: June 2026

At Home Minders Warrington Ltd, we take the privacy and security of our clients, their homes, and their personal data incredibly seriously. This policy outlines how we collect, use, store, and protect your personal information when you visit our website or use our booking form.

1. Who We Are

Home Minders Warrington Ltd is a limited company registered in England and Wales. For the purposes of data protection laws, we are the “Data Controller” of the personal information you provide to us.

  • Website Address: [https://www.homeminderswarrington.co.uk](https://www.homeminderswarrington.co.uk)

2. The Information We Collect

When you interact with our website or use our online booking form, we may collect the following personal information to help us provide our home minding and pet care services:

  • Contact Information: Your name, home address, email address, and telephone number.

  • Booking Specifics: The dates you are away from home, the specific services you require (e.g., house checks, plant watering), and details about your household or pets (such as feeding routines for chickens, tortoises, or fish).

  • Technical Data: Your IP address, browser type, and information about how you navigate and interact with our website (collected via cookies).

We do not collect any sensitive financial information on our website. All invoices and payments are handled securely through direct bank transfers or safe external payment systems.

3. How We Use Your Data

We will only ever use your personal data when the law allows us to. Most commonly, we use your information for the following reasons:

  • To Fulfil a Contract: To respond to your booking enquiry, arrange your Free Meet & Greet consultation, and carry out our home checking and pet feeding duties at your property.

  • To Communicate With You: To send you updates, booking confirmations, invoices, or to contact you immediately in the event of an emergency while you are travelling.

  • Legal Obligations: To comply with our accounting, tax, and insurance requirements.

  • Website Improvement: To monitor website traffic and improve the online booking experience for our local clients.

4. Data Retention: How Long We Keep Your Information

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including any legal, accounting, or insurance reporting requirements.

For standard booking enquiries and client records, we securely hold data for as long as you remain an active client of our services. Under UK tax law, we are required to keep basic information about our customers (including contact, identity, and transaction data) for six years after they cease being customers.

5. Data Security & Key Protection

We employ strict physical and digital security measures to protect your information.

  • All data submitted via our website booking form is encrypted and transmitted securely using HTTPS.

  • Your address details and booking notes are kept entirely separate from our physical key management system. As detailed in our service guidelines, your house keys are assigned an anonymous, secure code, ensuring total privacy.

6. Sharing Your Data

We respect your privacy. We will never sell, rent, or distribute your personal data to third parties for marketing purposes. Your information is strictly confidential and is only accessed by the co-founders of Home Minders Warrington Ltd (ourselves) to carry out our work.

We would only ever share your information if strictly required by law, or to protect the safety of your property (for example, providing your address to an authorised emergency tradesperson or emergency services at your request whilst you are away).

7. Your Legal Rights

Under the UK GDPR, you have complete control over your data. You have the right to:

  • Access a copy of the personal data we hold about you.

  • Rectify any incorrect or incomplete information we hold.

  • Request Erasure of your personal data (the “right to be forgotten”), provided we do not have a overriding legal or insurance obligation to retain it.

  • Withdraw Consent at any time where we are relying on consent to process your data.

If you wish to exercise any of these rights, please contact us directly via email.

8. Cookies Policy

What Are Cookies?

Cookies are small text files placed on your computer or mobile device when you visit a website. They are widely used to make websites work more efficiently, as well as to provide statistical information to website owners.

How We Use Cookies

Our website uses cookies for two primary purposes:

  1. Essential / Functional Cookies: These are strictly necessary to make our website work correctly. For example, they allow our online booking form to function seamlessly and securely.

  2. Analytical / Performance Cookies: We may use basic analytics tools to count the number of visitors to our site and see how they move around when using it. This helps us improve the way our website works (for example, ensuring local users can easily find the pricing or contact page). This data is completely anonymised.

  3. Managing Your Cookies

    You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline them if you prefer. Please note that disabling cookies may affect the functionality of our online booking form.

9. Contact Us

If you have any questions about this Privacy and Cookies Policy, or if you would like to make a request regarding your personal data, please do not hesitate to contact us:

  • Email: info@homeminderswarrington.co.uk

  • Postal Address: Home Minders Warrington Ltd, 1 Martinscroft Green, Woolston, Warrington WA1 4QG

 

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

 

 

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

 

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

 

Who we share your data with

If you request a password reset, your IP address will be included in the reset email.

 

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

 

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

 

Where your data is sent

Visitor comments may be checked through an automated spam detection service.